Is this common to wait for an hour to get reply from online help

Isratali · August 2024

it’s really frustrating and bad way to deal your customers in this way. I was waiting for a reply from an hour then I got a reply and I got busy in some work then again I have to wait for another hour to get a reply. Mean do you think this is the way to deal with those who pay everything on time and now it’s 4th day that I don’t have internet. I don’t know what to say. But it’s not a good attitude to keep.

Whizz · August 2024

Hello Isratali

We're sorry for the inconvenience.

Following my verification, there is an incident regarding the modem replacement status and you also have an opened ticket to our technical team regarding this matter. Rest assured as our team is working hard to solve this as soon as possible.

Once we have a response from them, we will get back to you via email.

In the meantime, feel free to contact us directly if you have other questions or concerns: https://fizz.ca/en/support

Thanks for your kind understanding and patience!

Have a good rest,

-Ingrid, Community Moderator

wenhan · August 2024

unfortunately, the chat connecting to an agent can range from a few minutes to several hours in my experience. certain times in the day may work better than others too.