Can't chat with agent

Monsty
Monsty Posts: 2 ✭✭
edited August 10 in Your Fizz Account
Hello, is there an issue with chatting with an agent? I'm unable to do so at all. Regular and in incognito mode i'm getting the same console error, and in all my alternative browsers.

Is this a website bug? I need to contact someone but Fizz apparently has no number to call???

Answers

  • AK20230110
    AK20230110 Posts: 4,970 ✭✭
    edited August 8

    Hello,

    @Monsty

    L'état de services Fizz 💚 sont tous fonctionnels!

    https://fizz.ca/fr/faq/etat-services

    The only way to contact them is through the online services...

    Chat remains the fastest way to contact customer service. Some days the chat is less busy than others.

    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,393 ✭✭

    Delete cookie et temporary file.

    What is the error number ?

  • wenhan
    wenhan Posts: 1,170 ✭✭

    check if your browser has any adblocker or things that may interfere with javascript. also try different times of the day. sometimes it bugs out. otherwise there is also chat on facebook and whatsapp. but their regular chat is still the best.

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,393 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6885734#Comment_6885734

    Extensions are often a source of problems or the antivirus if there is a module of this kind.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Monsty, 
    Thank you for your post.

    I kindly wish to inform you that our services are 100% digital, therefore we are not having any phone number for calling us. 
    Our website is fully functional, therefore in case you are having issues in accessing the Live Chat service, please try to access this FAQ from an incognito window: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do 
    It should work properly from it, also I kindly suggest you to disable the add blockers and erase cookies and cache memory. 
    Your cooperation is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

     

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