Billing

MNBW
MNBW Posts: 2 ✭✭
edited August 6 in Your Fizz Account

Two of my Credit Cards are being charged each month

Best Answer

  • Oli 64JKA
    Oli 64JKA Posts: 5,796 ✭✭
    Answer ✓

    Do you have 2 accounts? If not you might want to contact support to get this sorted out!

    https://fizz.ca/en/support

Answers

  • MNBW
    MNBW Posts: 2 ✭✭

    I tried. Chat box wrote, contacting you to customer service rep and I waited 2 hours and no one came. Any suggestions would be greatly appreciated.

  • Mark123_2024
    Mark123_2024 Posts: 4,766 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6884516#Comment_6884516

    @Whizz to check your problem. They will contact you as soon as possible.

  • Whizz
    Whizz Posts: 23,017 admin

    Hello MNBW 

    Following my verification there is only one active plan on your account and there is only one monthly charge that's visible on our side. Please contact us and provide us a screenshot of the second transaction too.

    Try to access our chat from an incognito window by accessing this link, then clicking on the green bubble icon -> Chat : https://fizz.ca/en/support

    You also have the option to contact us via email by accessing your Fizz account -> My settings -> Contact forms.

    Thanks for your kind understanding and patience!

    Looking forward to assist you further.

    Have a good rest,

    -Ingrid, Community Moderator 

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