Is it possible I got a lemon rather than a WIFI router from Fizz

ThomasI
ThomasI Posts: 2 ✭
edited August 1 in Internet
WIFI signal is almost non-existant if I do not sit right beside it
which defeats the WIFI purpose

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,464 ✭✭
    edited July 31 Answer ✓

    Hi @ThomasI

    The Wi-Fi isn't very strong, but it's not too bad either.

    Can you try to reboot the modem, this should start the scan to find a better channel.

    You can also try to reset the modem

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,087 admin

    Hello ThomasI 

    Following my verification, some signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Please contact us directly and let us know if the issue still persists https://fizz.ca/en/support

    Have a good rest,

    -Ingrid, Community Moderator 

  • Hello1233456785
    Hello1233456785 Posts: 2 ✭
    Move your router in the middle of the house
  • MartCous
    MartCous Posts: 2 ✭
    Also, you should be able to set up two different frequencies in your WiFi settings: 2.4Ghz and 5Ghz. I recommend you connect to 2.4 Ghz as its coverage has a longer range. Good luck!
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