cant swap upgrade

Ajan · July 28

i just got level 2, tried to swap my 250mb upgrade with 500mb but failed. system wont allow me to swap.

Andrei_ref_R7VK1 · July 28

Are you in the freeze period?

Freeze period is 108 hours (4.5 days) before the end of your payment cycle, during which no changes can be made to your plan.

Ajan · July 28

@Andrei_ref_R7VK1 ohhhhh, yes, im in the freeze peroid ！thank u for ur reply！

elena code xzi4t · July 28

can you try to use the browser in private mode to see if this helps

Andrei_ref_R7VK1 · July 28

No problem. Keep in mind that when next time you want to update your plan.

jvh_NVPF2 · July 28

I thought upgrades were able to be slotted at any time unlike plan changes. Good to know for next time.

I just got my 2nd slot and my plan renewal date is in a few days.

Ajan · July 28

thx for you all！

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