cant swap upgrade

Posts: 60 ✭✭
edited August 2024 in My Mobile

i just got level 2, tried to swap my 250mb upgrade with 500mb but failed. system wont allow me to swap.

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Best Answers

  • Posts: 9,087 ✭✭
    edited July 2024 Answer ✓

    Are you in the freeze period?

    Freeze period is 108 hours (4.5 days) before the end of your payment cycle, during which no changes can be made to your plan. 

  • Posts: 60 ✭✭
    Answer ✓

    @Andrei_ref_R7VK1 ohhhhh, yes, im in the freeze peroid !thank u for ur reply!

Answers

  • Posts: 11,250 ✭✭

    can you try to use the browser in private mode to see if this helps

  • Posts: 9,087 ✭✭

    No problem. Keep in mind that when next time you want to update your plan.

  • Posts: 1,305 ✭✭

    I thought upgrades were able to be slotted at any time unlike plan changes. Good to know for next time.

    I just got my 2nd slot and my plan renewal date is in a few days.

  • Posts: 60 ✭✭

    thx for you all!

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