Telegram and Webtoon media occasionally doesn't load or load super slow over Fizz Home Internet
Best Answer
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In your place, I would contact customer support, give them your test key, ask them to analyze the issue and ask for a ticket to be created for the tracking purposes.
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Answers
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I dont think the ticket is closed if you started one in your account. they like to close the threads. Message support from your account.
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I mean discussion. "I verified your modem`s signals and while some signals were quite off in
the modem`s history, the issue appears to have been remedied." - issue was never remedied and they just closed the discussion with these words.1 -
I've contacted around 4-5 times this week. Made all their requests like change settings, reset modem, disable 2.4 network etc - nothing changed. No one even suggested to replace modem or something like that. Most that they are saying contact to the support of the services above.
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Yes the best way is to contact customer support. They will help you out with this.
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Already said that they are not helping
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@Whizz please escalate this issue.
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Hello Vital350
We're really sorry for the inconvenience.
Could you please process a factory reset and test the services after? This can be done by locating the reset button, which is situated on the back side of the modem just above the Ethernet ports. Using a small, sharp object, such as a pin or paperclip, press and hold the reset button for 10 seconds, until all of the LEDs on the modem turn off.
It's important to keep in mind that resetting the modem to its factory settings will erase any modifications that have been made to your Wi-Fi modem settings thus far. As a result, you may need to reconfigure your devices' Wi-Fi settings, including the network name and password.More details can be seen here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
For further details please contact us directly and we will gladly assist you further https://fizz.ca/en/support
Thanks for your kind understanding !
Have a good rest,
-Ingrid, Community Moderator
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