What is going on with the TV Packages and....am I speaking to a real company that people work for?

I was going to start off by simply replying to the email I just got about a service that doesn't presently exist, but I saw that it was from a no reply address. So then I went to look at the support options, and -yes, this was reproduced across multiple platforms- it turned out that those are also buttons for pages that don't exist. Then I talked to the messenger robot that doesn't do anything, and it said it would retrieve a live human who also turned out to not exist. Since there is very literally nothing else to do with this email except to post it publicly as a "question," here it is:

"Hello,

I've been a Fizzer since you guys launched and I'm a huge fan. I took a gamble on signing with the new guys, you've done right by me, and I've been with you ever since. So please don't take what I'm about to express as emotionally charged or a form of put-down or insult. The reality is that there's something important about your company that I -along with the rest of your customers present and future- need you to understand and I'm going to communicate it very bluntly. I'm taking this email
you've sent out as an opportunity to fully explain an ongoing issue with you, because the email I'm replying to represents a significant example that I hope will be a learning opportunity for the company.

When I go around evangelizing about how great Fizz is, the lack of a functioning website continues to be the thing that my friends always come back and talk about. You need to rebuild this thing from the ground up, because it has never worked and continues to be by far the biggest and most glaring issue with a really great little company.

Firstly, the instructions listed in the email below are imprecise. You make it appear as though "add
a tv plan" is the last thing we need to click before "selecting channels" and so on, but no "add a tv plan" button appears. "Add a Tv Plan" is the name of a section with two buttons. I'd be understanding of this were it not for what those buttons are, what they do, and more importantly;
what they don't do. 

The two buttons are "how it works" and "build my plan." The first of these successfully leads to a page that describes how it is alleged to work. Unfortunately, the "Build my plan" button simply refreshes the landing page. I have no evidence that you even built whatever the page is supposed to be, but if you have, you have not successfully given me access to it, so what we're left with is that it's just as though you haven't built it at all. Many such instances have always existed throughout your website.

If you're still not yet ready to launch a new, proper website, at least fix this instance because it's uniquely embarrassing. You've taken the time to email everybody about something that you're not actually ready to sell them, and I promise you that your customers are not going to be so intrigued as to spend time investigating a product offering that doesn't appear to exist. We like you, but not so much that we're going to investigate and jump through all sorts of hoops that your competitors don't put us through for the privilege of giving you our money.

I can't think of an understandable reason for this to be the case at this time. Please do not send me something about operating systems, choices of browser, etc. I've tried it across multiple very mainstream set-ups that just about everything work on, and these set-ups cover close enough to 100% of your users between them. More importantly, such excuses haven't been legitimate since years before you guys launched, let alone today. It is both cheap and easy to make a good, simple, and universally functional website from which to sell your product offerings.

Again, please don't take it badly despite how harsh as it sounds. It's not exaggerated or at all mean-spirited. It's literal, and I wouldn't have taken the time to write it out for a company that I didn't like. I just want you guys to continue to grow and be successful. And yes, when you're ready, I will be back to look into your TV packages.

Sincerely,

Dominic"