I changed my mobile plan couple days ago, I received the confirmation and appeared that it will be effective in my next billing period.
However, the billing day arrived, I was charged but I dont have acces no any service.
I spent all day waiting for costumer service to answer me.
@Whizz can you please check this?
Sorry to hear you are having trouble
Help is on the way 🌞💚
i believe you get charged a few days before the new billing cycle actually starts. go to your account and see when the start date actually is
Looks like he has no access to any service. 🤞
Hello Diegogf123 ,
From what I verified on your account - the new payment cycle did not start and the payment was taken in advance as that`s how the system was designed.
Here you can find more details : https://fizz.ca/en/faq/how-do-payment-cycles-work
Your new cycle should start in 2 days and your new plan will take effect then.
Thank you for your understanding.
Have a good one,
-Raul, Community Moderator
