I received my modem this morning but i can't access internet

Crunkie
Crunkie Posts: 2 ✭✭
edited July 4 in Internet
The upload and download are blinking but there is no access to internet.

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Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    edited July 3

    Hi @Crunkie

    Check if the symbol with the @ is on?

    If it is off it seems that your modem is not provisioned yet

  • Rajan
    Rajan Posts: 3 ✭✭

    What does that mean that modem is not provisioned yet

  • BeakBird
    BeakBird Posts: 3,582 ✭✭

    I think that the modem's MAC (Media Access Control) address is not registered on the Fizz network so it won't receive an IP address from the DHCP.

    MAC address is a hardware identifier that uniquely identifies each device. It is normally assigned by the manufacturer.

  • Whizz
    Whizz Posts: 23,045 admin

    Hello Crunkie ,

    Sorry to hear about the issue.

    I verified your account but there`s no internet plan related to it.

    If you have issues with the service, I suggest checking the following link : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    You can also reach our customer service : https://fizz.ca/en/support in case nothing helped.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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