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    • I received my modem this morning but i can't access internet

    Posts: 2 ✭✭
    edited July 2024 in Internet
    The upload and download are blinking but there is no access to internet.

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    Best Answer

    • Posts: 4,039 ✭✭
      Answer ✓

      If you are still having the problem you should contact support. They will be able to remotely check the status of your modem using their tools.

    Answers

    • Posts: 11,403 ✭✭
      edited July 2024

      Hi @Crunkie

      Check if the symbol with the @ is on?

      If it is off it seems that your modem is not provisioned yet

    • Posts: 3 ✭✭

      What does that mean that modem is not provisioned yet

    • Posts: 4,039 ✭✭

      I think that the modem's MAC (Media Access Control) address is not registered on the Fizz network so it won't receive an IP address from the DHCP.

      MAC address is a hardware identifier that uniquely identifies each device. It is normally assigned by the manufacturer.

    • Posts: 24,608 admin

      Hello Crunkie ,

      Sorry to hear about the issue.

      I verified your account but there`s no internet plan related to it.

      If you have issues with the service, I suggest checking the following link : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

      You can also reach our customer service : https://fizz.ca/en/support in case nothing helped.

      Thank you for your understanding.
      Have a good one,
      -Raul, Community Moderator

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