pending activation

hzzzz
hzzzz Posts: 6 ✭✭
edited October 1 in My Mobile

Hi,

I'm transferring from another providerto Fizz. I have completed all the steps however did not receive the confirmation text from the other provider that asks me whether I really want to transfer.

On Fizz page, I see "pending activation".

I called the other provider, they say they dont see any request from Fizz.

Can anyone help?

Best Answer

Answers

  • wenhan
    wenhan Posts: 1,169 ✭✭

    I transferred from Fido as well. I was able to receive the text from fido in < 5min. You might need to redo the request again. On a side note, if you insert the fizz sim do you get any service?

  • hzzzz
    hzzzz Posts: 6 ✭✭
    It is resolved now. Thanks everyone

    For reference: the first activation I choose Account number, but Fizz shows that there is an error, so I gave IMEI instead, which passed. 1 hour later I received an email from Fizz saying the IMEI was invalid, so I redid the request using account number again and this time it worked.
  • hzzzz
    hzzzz Posts: 6 ✭✭
    I redo the request and now it is working
  • elena code xzi4t
    elena code xzi4t Posts: 8,425 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6864255#Comment_6864255

    Probably was a temporary problem

This discussion has been closed.

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