pending activation

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hzzzz
hzzzz Posts: 6
edited July 4 in My Mobile
Hi,

I'm transferring from Fido to Fizz. I have completed all the steps however did not receive the confirmation text from FIDO that asks me whether I really want to transfer.

On Fizz page, I see "pending activation".

I called Fido, they say they dont see any request from Fizz.

Can anyone help?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 6,870 ✭✭
    Answer ✓
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    Hi @hzzzz

    Did you contact the support?

    To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • wenhan
    wenhan Posts: 381 ✭✭
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    I transferred from Fido as well. I was able to receive the text from fido in < 5min. You might need to redo the request again. On a side note, if you insert the fizz sim do you get any service?

  • hzzzz
    hzzzz Posts: 6
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    It is resolved now. Thanks everyone

    For reference: the first activation I choose Account number, but Fizz shows that there is an error, so I gave IMEI instead, which passed. 1 hour later I received an email from Fizz saying the IMEI was invalid, so I redid the request using account number again and this time it worked.
  • hzzzz
    hzzzz Posts: 6
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    I redo the request and now it is working
  • elena code xzi4t
    elena code xzi4t Posts: 6,870 ✭✭
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