pending activation

hzzzz

Hi,

I'm transferring from another providerto Fizz. I have completed all the steps however did not receive the confirmation text from the other provider that asks me whether I really want to transfer.

On Fizz page, I see "pending activation".

I called the other provider, they say they dont see any request from Fizz.

Can anyone help?

elena code xzi4t

Hi @hzzzz

Did you contact the support?

To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

wenhan

I transferred from Fido as well. I was able to receive the text from fido in < 5min. You might need to redo the request again. On a side note, if you insert the fizz sim do you get any service?

hzzzz

It is resolved now. Thanks everyone

For reference: the first activation I choose Account number, but Fizz shows that there is an error, so I gave IMEI instead, which passed. 1 hour later I received an email from Fizz saying the IMEI was invalid, so I redid the request using account number again and this time it worked.

hzzzz

I redo the request and now it is working

elena code xzi4t

https://forum.fizz.ca/en/discussion/comment/6864255#Comment_6864255

Probably was a temporary problem