Data network showing "e" instead of LTE

Joäo R. #24046 · June 24

Hello, everything was working great until today when my data us showing as "e" instead of "lte" and keeping disconnecting.

Didn't change location or setting on my cellphone. Been like that for 3 hours.

Tried to reboot, reset mobile configuration, force to only lte/5g connexon.

My plan is CAN/Us coverage

Any tips?

Thanks

BeakBird · June 24

Next thing I would suggest is power off. Take out your Sim. Power on for a few minutes. Power off. Put your Sim back in. Power on.

BeakBird · June 24

E means that you are getting poor signal reception and your phone is looking for a 2G network connection.

The E stands for "Edge" network.

Don't set your preferred network to 5G. Set it to 4G Lte.

Joäo R. #24046 · June 24

Signal is full bars, was lte before is the same place

Joäo R. #24046 · June 24

Changing to anything just gives me "emergency calls only"

BeakBird · June 24

Did you try setting preferred networks to 4G?

Do that then reboot your phone.

BeakBird · June 24

Emergency calls only means that your phone doesn't find the Fizz network or any partner networks.

It's almost as if your phone had no Sim card.

Joäo R. #24046 · June 24

Yea done that

Whizz · June 24

Hello Joäo R. #24046

Is there any way you could try your Sim in a different phone and test the services out?

Also, please contact us directly and we will gladly assist you further https://fizz.ca/en/support

Thanks for your kind understanding!

Have a good rest,

-Ingrid, Community Moderator

Best Answer