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    • double order

    Posts: 2 ✭✭
    edited October 2024 in Your Fizz Account
    I accidently ordered two sim cards thinking it didnt work the first time since the page broke. but now i have two sim cards ordered and no way to speak with a representative to help.

    what do I do??

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    • Posts: 5,649 ✭✭
      edited June 2024

      Hello @Llen

      You could give the second SIM card to your best friend!


      If in doubt you can always consult with the customer support: https://fizz.ca/en/support

      Good to know: Once you submit an order for a SIM card, you cannot cancel it.

      Source: 👇

      https://fizz.ca/en/faq/how-do-i-order-sim-card

    • Posts: 2,406 ✭✭

      maybe could you asked @Whizz

    • Posts: 1,744 ✭✭

      You should contact support for this. Click the green bubble on the bottom right

    • Posts: 24,761 admin

      Hi Llen,
      Thank you for reaching out. 

      I see that you recently interacted with our customer service representatives and reached an agreement with them. I would kindly suggest keeping in touch privately if you need more information about the progress, or if you got your new SIM card and want help activating it. Here is an FAQ you can use to contact us https://fizz.ca/en/support.

      Have a good one!
      -Sergiu, Community Moderator

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