double order

Llen
Llen Posts: 2 ✭✭
edited October 8 in Your Fizz Account
I accidently ordered two sim cards thinking it didnt work the first time since the page broke. but now i have two sim cards ordered and no way to speak with a representative to help.

what do I do??

Answers

  • AK20230110
    AK20230110 Posts: 4,972 ✭✭
    edited June 15

    Hello @Llen

    You could give the second SIM card to your best friend!


    If in doubt you can always consult with the customer support: https://fizz.ca/en/support

    Good to know: Once you submit an order for a SIM card, you cannot cancel it.

    Source: 👇

    https://fizz.ca/en/faq/how-do-i-order-sim-card

  • Step_WYQMY
    Step_WYQMY Posts: 1,718 ✭✭

    maybe could you asked @Whizz

  • kaitokun
    kaitokun Posts: 1,273 ✭✭

    You should contact support for this. Click the green bubble on the bottom right

  • Whizz
    Whizz Posts: 23,047 admin

    Hi Llen,
    Thank you for reaching out. 

    I see that you recently interacted with our customer service representatives and reached an agreement with them. I would kindly suggest keeping in touch privately if you need more information about the progress, or if you got your new SIM card and want help activating it. Here is an FAQ you can use to contact us https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator

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