No "Add a TV plan" option under My plans

kwenchana
kwenchana Posts: 25 ✭✭
edited July 15 in TV

Am I doing something wrong? Tried from Chrome on PC and on my Android phone, neither have the option to add a TV plan.

I got the invite email but did they forget to add me as a beta tester?

Comments

  • Irene
    Irene Posts: 5,181 ✭✭

    You need to go in your account → My Plans

  • onthebusagain138
    onthebusagain138 Posts: 5 ✭✭

    unfortunately I am in Rockland Ontario and the add a TV plan is missing as well. Whizz sent message to have this escalated. Hope it can get resolved soon.

  • Irene
    Irene Posts: 5,181 ✭✭

    Hi @onthebusagain138

    Do you have fizz internet?

    I believe that at this moment only Quebec member can have it

  • Whizz
    Whizz Posts: 23,445 admin

    Hello kwenchana 

    Following my verification, a ticket to our technical team has already been opened with the highest priority in order to investigate this issue further. You can view it and track its progress from your Fizz account -> My settings -> My tickets.

    Once we have a response, we will update you via email.

    Thanks for your kind understanding and patience!

    Have a lovely day,

    -Ingrid, Community Moderator 

  • Irene
    Irene Posts: 5,181 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6852393#Comment_6852393

    Probably this is the problem

    Fizz is currently in a BETA test period for its TV service in Quebec. As a result of this BETA test period, some of the TV services may be affected and/or limited.

    https://fizz.ca/en/faq/how-do-i-subscribe-fizz-tv-beta

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