fizz-ext in green zone

Ajan
Ajan Posts: 60 ✭✭
edited June 9 in Welcome and join
hi, just join fizz few days ago, im in toronto which is green zone for sure, why it always shows fizz-ext?should i worry about it?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    edited June 6 Answer ✓

    Hi @Ajan

    Is a known problem, try to reboot the phone https://fizz.ca/en/faq/partner-networks

    The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order.   

    You can also try to force to join the Fizz network, but remember to set the network selection in automatic after couples of minutes

Answers

  • wenhan
    wenhan Posts: 1,294 ✭✭

    it takes a few weeks for it to switch. for me also in toronto it was about 2 weeks after I joined I got fizz network when I rebooted my phone. no need to worry about it

  • jvh_NVPF2
    jvh_NVPF2 Posts: 953 ✭✭

    It took my phone 6 days to switch over from EXT to Fizz.

    Most users report about a week to a month or two until their switch

    New activation on a new phone number with fizz was already on the native network.

    It's not a big deal but you can always reach out to support for help if it's been 1-2 months.

  • Ajan
    Ajan Posts: 60 ✭✭
    thank you, mine was turn to fizz in.the third day!
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