Fizz Support Chat not working at the moment!

Alexsolo Posts: 729 ✭✭

June 6 edited June 9 in Internet

When I try writing to the chat, I receive no response, not even from the automatic "robot".

I've tried from 3 different Fizz accounts.

I am trying to reach Fizz support regarding a recent modem order.

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Best Answer

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  elena code xzi4t Posts: 8,927 ✭✭

  June 6 edited June 6 Answer ✓

  Hi @Alexsolo

  Sometime it is longer to get an answer

  Did you try to leave it open for 10 minutes? can you try with this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

  You can also open a ticket from your acocunt → My preferences → contact form

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Answers

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  Alexsolo Posts: 729 ✭✭

  June 6 edited June 6

  https://forum.fizz.ca/en/discussion/comment/6848824#Comment_6848824

  It's been open for 30+ minutes now, no activity from Fizz agent, nor chat bot.
  
  I've also opened a thread on Facebook messenger.

  I have chat open on 2 devices, phone and computer. I tried 2 browsers as well.

  This isn't something I want to open a ticket for, I require immediate assistance.

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  PALevesque Posts: 2,430 ✭✭

  June 7

  https://forum.fizz.ca/en/discussion/2651388/fizz-support-chat-not-working-at-the-moment

  i have the same issue, only messenger is working… and you have to wait 9 hours for a reply

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