Internet is down in nouveau St-Laurent?

danitouffaha
danitouffaha Posts: 6 ✭✭
edited June 6 in Internet

Hi,

My neighbor is having the same issue too.

So I know it is not a reboot the modem issue.

What am I supposed to do to let Fizz know?

I checked on Videotron's website and I do not see any known issues in my area, so how can I report this?

Thanks

Answers

  • danitouffaha
    danitouffaha Posts: 6 ✭✭

    anyway, just to be clear, I already tried rebooting the modem/router and nothing

    I see some lights flashing but still no internet

  • elena code xzi4t
    elena code xzi4t Posts: 8,440 ✭✭

    Hi @danitouffaha

    Probably a temporary problem, only the support can validate this.

    @Whizz probably you should step in

  • Whizz
    Whizz Posts: 23,047 admin

    Hello danitouffaha  ,

    Sorry to hear about the issue!

    I verified your modem`s signals and I can see that it went offline for a few hours at the moment where you posted this message, but everything appears to have stabilized at the moment.

    My recommendation now would be to reboot the modem ( keep it unplugged for 10 minutes ) then plug it back in the power outlet and wait to see if the connection is back up and running on your side.

    More details can be found here also : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue still persists, I suggest reaching our customer support here : https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good day,
    Raul, Fizz Team

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