Internet is down in nouveau St-Laurent?

danitouffaha

Hi,

My neighbor is having the same issue too.

So I know it is not a reboot the modem issue.

What am I supposed to do to let Fizz know?

I checked on Videotron's website and I do not see any known issues in my area, so how can I report this?

Thanks

danitouffaha

anyway, just to be clear, I already tried rebooting the modem/router and nothing

I see some lights flashing but still no internet

elena code xzi4t

Hi @danitouffaha

Probably a temporary problem, only the support can validate this.

@Whizz probably you should step in

Whizz

Hello danitouffaha  ,

Sorry to hear about the issue!

I verified your modem`s signals and I can see that it went offline for a few hours at the moment where you posted this message, but everything appears to have stabilized at the moment.

My recommendation now would be to reboot the modem ( keep it unplugged for 10 minutes ) then plug it back in the power outlet and wait to see if the connection is back up and running on your side.

More details can be found here also : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

If the issue still persists, I suggest reaching our customer support here : https://fizz.ca/en/support

Thank you for your understanding.
Have a good day,
Raul, Fizz Team