chat bubble

lkreglewsk
lkreglewsk Posts: 42 ✭✭
edited June 4 in My Mobile

Wondering why is not working for me , what is your prosegure?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,406 ✭✭
    edited June 4

    Hi @lkreglewsk

    Are you using a VPN?

    Do you have any specific spam blocker/JS etc?

    Probably you already used the browser in private mode?

    Do you have a special DNS service?

  • wenhan
    wenhan Posts: 1,163 ✭✭

    try another browser. firefox, chrome, edge etc

  • NAD83MTM8
    NAD83MTM8 Posts: 2,760 ✭✭

    Clear your cache

  • lkreglewsk
    lkreglewsk Posts: 42 ✭✭

    I use tried Chrome, Firefox I don't have a spam blocker , it work fine for me before the did maintenance on there site a month ago

  • elena code xzi4t
    elena code xzi4t Posts: 8,406 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6847366#Comment_6847366

    I got a similar problem when they changed, that every time I was opening the chat I was seeing the last one, but replying to that after 30 minutes I was able to get a response. Probably there is a bug in your account

  • Whizz
    Whizz Posts: 23,014 admin

    Hello lkreglewsk,
    Thank you for reaching out. 

    We are sorry to hear about this situation. I would kindly suggest you give this FAQ a try without being logged into your account https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, and see if the issue persists. If the situation persists, feel free to send us a private message on social media, or the community hub. 

    We are looking forward to hearing from you. 
    Have a good one!
    -Sergiu, Community Moderator 

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