Fizz-EXT usage in subscription area
Ive been on Fizz for about a month now, and after 2 weeks my service finally switched to Fizz from Fizz-Ext. When I'm in the city(Edmonton, AB), I do see my phone switch to Fizz and it works fine. However, when I'm home(Spruce Grove, AB), my phone defaults to Fizz-Ext and if I try to manually select Fizz it's basically unusably slow data and zero calls/texts. I'm in the subscription area, the map shows I'm solidly in the green area and my address was accepted when I signed up.
I'm a bit worried that Fizz may turn off my service, as I work from home and spend 95% of my time on Fizz-Ext in Spruce Grove. Anyone have any explanation for this or idea of what will happen if this pattern continues? I'd rather not have my cell service just stop working randomly...
Answers
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Don't worry if your home is in the subscription area https://fizz.ca/en/faq/partner-networks it is a known problem
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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In my experience - been with fizz for 2+ months, the fizz network is very unstable in my areas Stoney Creek,On - also in solid green area. I have manually selected the fizz extn on my and my wife's phone. Ever since the coverage is better and data speed also good.
I believe fizz will not just stop fizz extn all of a sudden. When the actual fizz network is not reliable.0 -
Hello @intercitywitty
We're sorry for the inconvenience.
Could you please try to switch your phone to airplane mode for a couple seconds, then switch it back and test out the services? After that, please reinsert your Sim and restart the phone.
If the issue still persists, reach out to us directly and we will gladly assist you further:https://fizz.ca/en/support
Have a great day ahead!💚
-Ingrid, Community Moderator
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