Billing issues with Fizz, reward choosing, swapping, changes to plans...

KAlpaca
KAlpaca Posts: 3 ✭✭
edited May 29 in Your Fizz Account

I have to say I heard support is poor with fizz but I find the billing system is really lacking…

Does anybody know how to cancel changes made to reward options?

I have a $1 reward, I wanted to remove it and add a new $2 one it. To my surprise it's not removed right away and and am stuck with that until next billing cycle...missing out of $2. Not that bad but still.

The real way I believe should have been to "swap"…

Screenshot_20240527-104213.png

The other day I wanted make a change to my plan, and I found out you can't about 5 days before the billing cycle restarts....

I spoke with live support and they say they can't do anything in both instances...

I am not impressed....

Thanks in advance,

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello KAlpaca ,
    I understand and I'm sorry for this situation.
    In order to not miss on an upgrade when you receive a new one that you want to replace it with you will need to swap the upgrade you want to remove with the new one.
    To make the swap you need to click Apply on the upgrade you want to add then click on the upgrade you want to replace.
    If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
    This information can be found in this FAQ as well https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    We count on your kind understanding and cooperation.
    I will select this as best answer for this question.
    Have a good day.
    -Mihai, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,443 ✭✭
    edited May 27

    Hi

    It seems that you remove it, therefore, you need to wait the next billing cycle since in the 4.5 days before the next billing cycle you cannot modify. Sorry

  • Mark123_2024
    Mark123_2024 Posts: 4,805 ✭✭

    Hello, you can not do any changes with 108 hours before the billing cycle is ending. Wait for the next month now.

  • KAlpaca
    KAlpaca Posts: 3 ✭✭

    I see, it really sucks. I thought if I can't do anything, maybe the fizz team can on their side.

    O well.

    Thanks for the replies

  • Mark123_2024
    Mark123_2024 Posts: 4,805 ✭✭

    I guess the have a reason for imposing them like that. Good luck trying to change that through Fizz customer service department.

    Have a nice day! 👍

  • AlexJS
    AlexJS Posts: 992 ✭✭

    You can try to ask Fizz support — I did it before and the support helped with a credit. In reality I was lucky, since there is a swap option which is the correct way. Hope it works for you.

  • kaitokun
    kaitokun Posts: 1,278 ✭✭

    Yea... it's kinda annoying. For me I noticed you can't just select the new perk right away. You have to cancel the old one first then select the new perk you want.

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Unfortunately, you need to wait for the next billing cycle to change your perks…

  • AlexJS
    AlexJS Posts: 992 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6842840#Comment_6842840

    If you do it this way you will not get the full benefits — they should be swapped always, if they can't be swapped that is a technical bug.

This discussion has been closed.

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