Data plan ZERO minutes ZERO Text ZERO !

kingTheod
kingTheod Posts: 210 ✭✭
edited May 25 in My Mobile

my portal says I have ZERO data ZERO minutes , text : nothing left ..but my mobile has indeed data (can open my browser ..)

@Whizz sounds like a big bug on my online service. got over 12 Go few days ago to ZERO now.

few hour ago i went on chatting outside on my messsaging app. barely use 100 mega.

i believe it's just a🪳?

☹️😮

Best Answer

Answers

  • Mark123_2024
    Mark123_2024 Posts: 4,812 ✭✭
  • Mark123_2024
    Mark123_2024 Posts: 4,812 ✭✭

    You can check what was the app that consumed the most of your data.

    Also you can contact customer service department by online chat.

  • elena code xzi4t
    elena code xzi4t Posts: 8,451 ✭✭

    Hi @kingTheod

    this seems a temporary problem on the GUI, if I remember correctly this happens in the past.

    Try to use the browser in private mode probably this will help with the portal.

    In the meantime, in the portal go to My settings→ contact form and open a ticket

  • kaitokun
    kaitokun Posts: 1,278 ✭✭

    Does your service work? If it does then it's definitely a bug. Contact customer support and get it fixed..

  • kingTheod
    kingTheod Posts: 210 ✭✭

    indeed, it was a bug and everything is back to normal this morning 🙂

    thx guys and ladies

    enjoy your beautiful sunny week end ! 🌞

  • Whizz
    Whizz Posts: 23,066 admin

    Hello kingTheod,
    Thank you for your post. 

    From what I can see into your Fizz account, you are having data left therefore, rest assured, it was probably a bug from the system.

    In case you are still seeing the data as used, please try to open the Fizz account from a different browser, even incognito file.

    You can also reach the customer service agents in order for them to investigate further. 

    For that, you can access this link: https://fizz.ca/en/support 

    Your understanding is highly appreciated.

    Have a great day. 

    -Lavinia, Community Moderator  

This discussion has been closed.