Data plan ZERO minutes ZERO Text ZERO !
my portal says I have ZERO data ZERO minutes , text : nothing left ..but my mobile has indeed data (can open my browser ..)
@Whizz sounds like a big bug on my online service. got over 12 Go few days ago to ZERO now.
few hour ago i went on chatting outside on my messsaging app. barely use 100 mega.
i believe it's just a🪳?
☹️😮
Best Answer
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Hi @kingTheod
I had same problem, yesterday.... And, today, all is OK with my data etc...
It's was a bug 🙃
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Answers
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Depends where is your payment cycle ending.
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You can check what was the app that consumed the most of your data.
Also you can contact customer service department by online chat.
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Hi @kingTheod
this seems a temporary problem on the GUI, if I remember correctly this happens in the past.
Try to use the browser in private mode probably this will help with the portal.
In the meantime, in the portal go to My settings→ contact form and open a ticket
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Does your service work? If it does then it's definitely a bug. Contact customer support and get it fixed..
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indeed, it was a bug and everything is back to normal this morning 🙂
thx guys and ladies
enjoy your beautiful sunny week end ! 🌞
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Hello kingTheod,
Thank you for your post.From what I can see into your Fizz account, you are having data left therefore, rest assured, it was probably a bug from the system.
In case you are still seeing the data as used, please try to open the Fizz account from a different browser, even incognito file.
You can also reach the customer service agents in order for them to investigate further.
For that, you can access this link: https://fizz.ca/en/support
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator
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