Lost network service for a day！！！
Best Answer
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Desole @dazhuang
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
- Try a factory reset the modem
- Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it, wait 15 minutes and then redo the installation process by following the details found here :
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Here some useful guide:
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Answers
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Hm, where are you located? In Montreal my service has been uninterrupted.
To reach support you can click on the chat button here:
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In Candiac
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OK, have you tried unplugging your modem then plugging it back in? Keep an eye on the lower lights to see if it reconnects.
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Sorry about that. Did you try resetting your phone?
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Try to restart your modem.
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Hello dazhuang,
I am sorry to hear about the situation encountered.
After making the necessary verifications into my tools I was able to see that your modem is currently online and signals are optimal.
In case you are still encountering issues, please try to verify the coaxial cable, to be well screwed and not damaged in any way.
Also, you can restart the modem.
To restart the modem, you can unplug the power cable for minimum 30 seconds.
After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
Here you can see exactly the process:
https://youtu.be/FUup6jfIvGA
If the issue persists after following those steps, please contact our customer services agents using one of the available channels from here: https://fizz.ca/en/support
Your understanding and cooperation are highly appreciated.
Have a wonderful day.
-Lavinia, Community Moderator0 -
Hello,
I have offered best answer to @elena code xzi4t as the comment offers the correct manipulations for the situation.
Have a great day.
-Lavinia, Community Moderator0
