I can't apply my Rewards
Best Answer
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Hello @Salar_ee,
After verifying your account I noticed that you have all 3 slots occupied for every plan you have.
You cannot use all the upgrades that you have on your account at once since you only have 3 available slots where you can put them.
If you want to switch one of them for another you can simply click on the upgrade you want to apply then click on the one that you want to swap it instead.
Once the swap is done the new one will become effective starting your next payment cycle.
This information can be found in our FAQ
I choose this answer as the best for your question.
Best wishes,
-Mihai, Community Moderator0
Answers
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Hi @Salar_ee
What level are you?
Did you clicked (selected) the bonus and after clicked on the free slot?
If your plan does not include mobile data, you can still activate an upgrade for data. You may have to configure your APN settings to have access to that data tough. Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
- Log into your account, and go to Overview.
- In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
- Open the tab in the lower right-hand corner.
- Select the upgrade and click on Apply.
- At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
- The slots with a + sign are ready to welcome your upgrade.
- If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you
accept, the new upgrade will be applied to your plan come your next payment cycle. - Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
- If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you
- Select the slot by clicking on it.
Your upgrade will be activated on your plan at the start of your next payment cycle.
La guide
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If the reward comes from a referral it will be pending for some months before being applied.
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If the procedure doesn't work, try to use the browser in private mode sometimes this can help
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I'm level 8 and all the slots are full and if I try to clear one of them I'm afraid I'll lose my previous bonus
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Hi @Salar_ee
Then, you can change only one rewards per billing period.
You need to swap it don't remove it, otherwise, you will lose a billing cycle, and need to wait to the next one
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There are only 3 slots available, if they are filled with $2 upgrades then you are at the maximum available, even if other upgrades were available they cannot be applied at the same time.
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So now I have three $2 slots and now fizz gave me one dollar, so this one dollar is no longer useful to me.
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Yes you cannot use it, you can use only 3 slots per plan at the moment.
It is a very old rewards system which need to be modernized
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If you remove one of you used bonuses from the slots you will not lose them. You can come back anytime to apply one of them.
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How can I use all the bonuses without losing them?
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You can use only the available slots. You can remove the bonuses and add another ones, you will not lose them. You can always come back on the next payment cycle.
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Wish we could get more slots for the bonuses. Sigh oh well.
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