The green chat bubble
All the agent say to privately chat with us with the green chat bubble, but the bubble doesn't work, I can't chat with them
Best Answer
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Hello @lkreglewsk,
I am sorry for the sitaution encountered,
Could you please try to contact us from an incognito page on your browser.
Then access this link:
You do not have to be logged into your account to contact us via chat using this link.
If you encounter further issues, you can send us a private message.
I appreciate you kind understanding!
Have a good one!
-Eugen, Community Moderator2
Answers
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Yes I clicked the chat with a agent is came with a list I choose the chat at the bottom sign into my account , clicked on chat with a agent button and it doesn't work
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I tried in this moment, an after I clicked on the chat green bubble, I logged in, and I got this
Can you try to use a browser in private mode?
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Try to clear your entire browser history and see if it works. If not, try a different browser or try incognito mode.
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I tried incognito mode a different browser and it doesn't work does it work for you
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Are you using a VPN or some antivirus can do that?
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Maybe try a different device then if everything doesn't work. That's really weird though.
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Does the live chat work for you ? Can't get it to work , some agents say there are working on it and some say it's fine, but when I log in to my account, and go to help chat with a agent the green bubble doesn't work
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I am confident that one of Fizz employees will take over from here. Hope that everything will be ok for you soon.
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open the chat bubble, type speak with agent after you see the initial message then wait. sometimes it takes a while but eventually it will connect with a real person.
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I understand that he can't open the chat bubble.
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When option do you use to chat after you click on the chat bubble talk to an agent comes with a list of chat
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The chat, the green one
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Yeah when I click on the green one it asked me to sign into my account then I can't go back to chat with an agent it doesn't work
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try to login before clicking
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When I click on the the one on the bottom chat it asked me to sign in then I can't go back to speak to an agent I can't tap it doesn't work I can use Google messages but it's slow at responding
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This might be the cause. Please come back and tell us if you solve it signing in.
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Nope same thing
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You are not logged in, you can see for the icon near the menu ON| EN
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Cant click on chat with a agent, I cleared browsing data and cookies
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Now you are logged in, try to wait 10 - 30 seconds before refresh the page in order to have the green bubble, if you don't have try to scroll down or move the phone in portrait mode and back
if nothing work, a @Whizz can probably give you a bit more hint
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I tried what you said did not work
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I too have problems with the green bubble, we cannot delete messages from old conversations!!! Fizz doesn't seem to understand the situation because when I inform them of the problem, they tell me that it's the conversation about the survey that I can't delete but in fact it's just any old conversation. Fizz no longer closes conversations and that's what I think stops me from deleting them lol, I tell them but my messages don't find answers, it's pretty weird haha
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Ok that seems to work, but it's a pain to open that link each time I want to chat, I might lose that link in the future
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watch out if you do this , it will disconect all you acounts you are signed in . If you use your cell phone number for verification it wont work no more since Fizz makes belive you that the chat box works and doesnt!! Then you fizz acount is blocked like what happened to me . Pissed off at this company
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I think there are more troubles with the chat recently — it's frequently not working on first try.
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It worked for me every time.
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Lucky for you — just tried again, doesn't work again.
Glad I do not need support 😂
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Hello everyone !
If you have issues trying to contact us directly, please try in incognito window or another device/browser if possible. If the issue persists, feel free to send us a private message on here. 😀
Have a great day ahead!
-Ingrid, Community Moderator
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