activating new sim card

eric N. #39105
eric N. #39105 Posts: 23 ✭✭
edited May 7 in My Mobile

Hello everyone, I have been trying to activate a new sim card but I am constantly getting an error message saying to contact support by chat. Well its been an hour now and support by chat is not very helpful, is there actually any technical support at fizz?

Screenshot 2024-05-06 08.47.44.png

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭
    edited May 6

    Hi @eric N. #39105

    If you try to replace the SIM card associated with a plan, you need to contact the support since they need to verify your IDs (they will ask a copy of an ID with photo and the credit card associated with the plan, delete the number at the exception to the last 4). When you chat try to ask for an agent or say card swap or similar

    If you try to activate a new plan, they should not get that message

  • Mark123_2024
    Mark123_2024 Posts: 4,822 ✭✭

    Try to contact the support again.

  • eric N. #39105
    eric N. #39105 Posts: 23 ✭✭

    Please help, this procedure is way too long and feels unsafe

  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6834457#Comment_6834457

    Here we are users, we cannot do more than this. Sorry

    @Whizz probably you can help Eric

  • eric N. #39105
    eric N. #39105 Posts: 23 ✭✭

    @Whizz can you help?

  • Whizz
    Whizz Posts: 23,079 admin

    Hello eric N. #39105  ,

    I verified your account and it appears that you managed to reach our colleagues on Live chat to help attach the new Sim card to your plan.

    As user elena code xzi4t  also stated this is the procedure in which the change can be made.

    Rest assured, there is nothing to worry about as your details are safe with us ( the documents are also removed once they are validated from our agent`s sides ).

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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