closing chat session

BobM
BobM Posts: 8 ✭✭
edited May 3 in My Mobile

i have s chat session that i cannot close. i want to start a nee chat but will not let me. keeps opening prior chat. i havr tried everything to close but no luck. any thoughts?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭
    edited May 2

    Hi @BobM

    That happen to me too,

    However, I wrote on that and they answer me

    @Whizz It seems a common problem

  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭
    edited May 2

    @Whizz I can resume the problem like this

    When I open the chat I cannot close the previous one, and If I wrote on it, it seems that the message is received since I receive an answer, but with minutes/hours delay

  • wenhan
    wenhan Posts: 1,182 ✭✭
    Not sure if it will help but my instinct is to open up a private browser and resign in to your account then start another chat.
  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6832885#Comment_6832885

    For me didn't help :(

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,757 ✭✭

    You cannot keep answering in the same chat? What happens if you do it?

  • Whizz
    Whizz Posts: 23,079 admin
    edited May 3

    Hello everyone,

    We have been doing some modifications on how the chat works , and for the moment, it`s just possible to keep coming back to the same chat that you opened recently.

    You can continue the conversation on the same chat, even if you have other questions, as someone should reply back as soon as possible.

    So there`s nothing to worry about, rest assured.

    I wish you all a good day,
    -Raul, Community Moderator

This discussion has been closed.

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