Issues with phone number transfer

AlexandraC
AlexandraC Posts: 4 ✭✭
edited April 30 in Phones

I'm having issues transferring my phone number from Lucky to Fizz. Fizz told me they sent the request, but don't have the ability to view the account # or IMEI # the request was sent to (to determine if it was sent to the wrong #). Lucky says that they have no transfer request (I spoke to them on the phone). Fizz has no phone # and their service representative is long periods of time to answer my questions and address my concerns.

I had this issue 6 months ago when I had to transfer from Fizz to Lucky when I moved to Toronto because Fizz failed to answer the port request in a reasonable time frame (like 5+ hours). What is going on with these ongoing issues with number transfers? Am I unlucky or is Fizz just terrible when it comes to number transfers? How do I resolve this issue?

Answers

This discussion has been closed.