Issues with phone number transfer
I'm having issues transferring my phone number from Lucky to Fizz. Fizz told me they sent the request, but don't have the ability to view the account # or IMEI # the request was sent to (to determine if it was sent to the wrong #). Lucky says that they have no transfer request (I spoke to them on the phone). Fizz has no phone # and their service representative is long periods of time to answer my questions and address my concerns.
I had this issue 6 months ago when I had to transfer from Fizz to Lucky when I moved to Toronto because Fizz failed to answer the port request in a reasonable time frame (like 5+ hours). What is going on with these ongoing issues with number transfers? Am I unlucky or is Fizz just terrible when it comes to number transfers? How do I resolve this issue?
Answers
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Hi @AlexandraC
Do you have a dual SIM phone?
Did you receive an email from Fizz? Usually if the porting didn't work, Fizz will email you with a link to correct the problem and submit again the request
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Yes it is. I used my account number for the transfer though, not the IMEI. So I'm not sure what's up with that.
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Unfortunately this kind of issue must be solved by the customer support so it's better if you contact them as soon as possible
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Did you receive the email ? This will be sent after 30 minutes from your porting. Otherwise, sorry but only the support can tell you what to do next 😒 Probably the @Whizz can look on this
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No e-mail, no text message. I've already contacted fizz support but they told me to contact them again after its been 2 hours since my initial request..
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The 2 hours it is to restart the process, probably it is for that reason
You should wait, sorry
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@AlexandraC , let us know if and when your issue gets solved
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I transferred my number to Fizz without any issues. Everything was according to their demo video from YouTube.
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Sorry to hear about the issues you're having. I just ported over 2 phone lines, from Freedom, and it was quick and painless.
Good luck0 -
Hello @AlexandraC ,
I am really sorry for the situation encountered.
Following my verification into your account , I noticed that your port-in order has been successfully completed. In this case , I suggest you to test your line as into this FAQ page:
If you have any other issues, you can reach our customer support directly using this link: .
Thank you for your kind understanding,
Have a great day,
-Valentina, Community Moderator0
