Why Can't I use Group Chat?

Mesh24 · April 29

My Group Chat isn't working even though I'm on RCS. Yes, my data is depleted, but a friend gifted me 1gb, plus I have access to Wifi. Shouldn't Group Chat work under these conditions?

FizzyFizz JQMPM · April 29

Yes it should work... Maybe someone had iPhone which if I'm not wrong doesn't work with RCS... If that not the reason, I'm sorry I don't know how to help you

elena code xzi4t · April 29

Hi @Mesh24

It is normal in order to send group chat you need to have a data in your plan.

Are you able to use internet without the wifi?

FizzyFizz JQMPM · April 29

https://forum.fizz.ca/en/discussion/comment/6831133#Comment_6831133

Hi Elena, as far as I understood @Mesh24 has 1 Gb received as a gift, so RCS messages should work.. It's not clear from the OP if the issue is related to data or to compatibility of devices

Whizz · May 2

Hello @Mesh24 ,

Sorry to hear about the issue!

In this case, I can only advise you to contact Google Support : https://support.google.com/messages/?hl=en#topic=7502209 as they should be the one that can help solve the situation further.

Your understanding is appreciated!
Have a good one,
-Raul, Community Moderator

Why Can't I use Group Chat?

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