Mobile plan price more expensive for existing user vs new plan?

nataliemiller
nataliemiller Posts: 2 ✭✭
edited April 29 in My Mobile
Hi everybody,

Hoping to get some help figuring out how to change my plan price. I currently have a 20 GB Canada + USA plan with unlimited texts, minutes, and voicemail for $33/month. I can see on the Fizz website that this plan's price has been reduced to $29/month, but I can't get that price to apply to my plan in my account. When I go to change my plan, it does not indicate a price change, and only drops to $32/month if I reduce my plan to 6 GB (whereas the website says the 6 GB plan should be $26/month). Screenshots included.

I found out about these price reductions as my friend with Fizz has the same plan as me, and was able to get the 20 GB for $29/month price just the other day. Any advice on how I can get this price applied to my plan as well? Thanks!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,363 ✭✭
    edited April 27

    hi

    Fizz doesn’t modify your plan automatically is your responsibility to check the new price

    Therefore connect to your plan, click to modify the plan if a price with the same option is available at lower price the system will ask to apply the modification

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,725 ✭✭

    Unfortunately you have to check because prices go down sometime but you can change your plan anytime

  • popfizz
    popfizz Posts: 145 ✭✭

    Follow the steps in https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan to change your plan. You may need put your browser into Incognito/private-browsing mode to be able to go through all of the steps outlined in the support article.

    When I first signed up for Fizz 40GB of Canada-wide data, unlimited texts and calls was $32/month. A couple weeks later it dropped to $28/month so I followed the steps in the support article to change my plan and save a couple of bucks but I had to put my browser into Incognito mode for it to work.

    When I first tried with my browser in regular mode, for some reason I was not able to change my plan but when I put my browser in incognito mode I was able to change plan.

  • popfizz
    popfizz Posts: 145 ✭✭

    After looking into it a little bit more, I may have figured out the difference. Do you happen to live in Quebec while your friend lives outside of Quebec? In Quebec, 20GB Canada + USA plan with unlimited calls, text and voicemail is $33/month. Outside of Quebec, it's currently $29/month.

  • Whizz
    Whizz Posts: 22,970 admin

    Hello @nataliemiller

    Following my verification, since you are in Ontario, you should benefit of the $29/month plan, however there seems to be an error, so please contact us directly by following this link so we can assist you further https://fizz.ca/en/support

    Changing your plan can be easily done from your Fizz account → My plans → Manage my plan → Change my plan. Keep in mine that any change has to be done at least 5 days before the end of cycle date, due to our freezing period. More details regarding plan changes can be found here https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Thanks for your understanding.

    Have a good rest,

    -Ingrid, Community Moderator

  • Sylynce
    Sylynce Posts: 15 ✭✭
    As stated, try to change your plan, and if that doesn't work, teach out to Fizz directly.

    Glad to hear you have some savings coming up!
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