Payment button doesn't work. 11 days without internet.

Eric B. 8913
Eric B. 8913 Posts: 7 ✭✭
edited April 19 in Your Fizz Account

I've been without internet for eleven days now. YES, ELEVEN DAYS which is completely unacceptable. My account has been suspended, and despite having an open ticket, there hasn't been a single update since it was created, eleven days ago.

I've contacted your agents daily, and all I get are assurances that notes are being added to my case, but no real action seems to be taken, over and over again.

This ongoing issue has caused significant stress, wasted time, and additional expenses—all for a situation I'm not responsible for. Each interaction with your team ends with no resolution in sight, which is not acceptable business practice. I need a real update and a clear resolution plan immediately, or I will be forced to escalate this issue further.

Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,861 ✭✭

    @Whizz , can you help with that?

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,053 ✭✭
    edited April 18
    https://forum.fizz.ca/en/discussion/2650121/payment-button-doesnt-work-11-days-without-internet

    Sorry for that. Contact Fizz.

    https://fizz.ca/en/support

  • Eric B. 8913
    Eric B. 8913 Posts: 7 ✭✭

    I must express my disappointment with the suggestion to contact Fizz again, as I have already reached out multiple times without resolution.

    This repetitive advice does not address the ongoing issues outlined in my original message. Please review my concerns thoroughly and provide a meaningful solution rather than a generic response.

    This situation requires serious attention and a proper escalation. Thank you for your understanding.

  • Pascal
    Pascal Posts: 7,467 ✭✭

    @Whizz how is possible to let someone without internet service during 11 days?

    It doesn't make sense

  • Whizz
    Whizz Posts: 23,439 admin

    Hello @Eric B. 8913 ,

    I am sorry for the situation encountered.

    Following my verification into your account, I noticed that a ticket was already marked as high priority for you because we comprehend the importance of your matter and it is still in progress.

    Once we will have an update, you will be informed via your email address. You can track the status of your ticket directly from your Fizz account by going to My Settings» My Tickets.

    If you have any other questions or issues, you can contact us directly on: https://fizz.ca/en/support .

    Have a great day,
    -Valentina, Community Moderator


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