QC Fizz Internet cannot add Ontario Phone plan with Ontario number?

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kungfupanda
kungfupanda Posts: 2 ✭
edited April 12 in My Mobile
I have an Ontario number, would like to port with the new Ontario phone deals on Fizz. I have a QC Fizz Internet plan and I'd like to add it there, but it keeps asking me to change province with my current address. What is the work around, add an Ontario address?

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  • Pascal
    Pascal Posts: 6,047 ✭✭
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    Hi @kungfupanda

    Contact customer service https://fizz.ca/en/support

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,456 ✭✭
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    I'm not sure this can be done honestly... I would contact customer support and try to find a solution with them

  • M T. #12340
    M T. #12340 Posts: 609 ✭✭
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    Your phone number must correpond to are code of your address.

  • Code:8CE6H
    Code:8CE6H Posts: 8,176 ✭✭
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    Hello kungfupanda.

    Please contact Fizz: https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 19,354 admin
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    Hello @kungfupanda

    The Beta promotion ended, however in order to process a port in, you might have to change your address to an Ontario one, yes; also to make sure that the address is the same with the one on your payment method.

    To do so, you might have to create another account, since changing the region might not be possible in your case due to the internet plan that is active (We currently offer internet only in Quebec).

    For more details, you can contact us directly by accessing this link https://fizz.ca/en/support

    Have a great day,

    -Ingrid, Community Moderator

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