Outages and status of our services | Support | Videotron
https://videotron.com/en/support/outagesCheck if an incident has caused an outage on our network and get troubleshooting tips to restore your services.
My internet is down at H9S, in pointe-claire
Answers
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Hi @Feng L.,
"Major outage reported"
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I think there is a major outage in several neighborhoods in Montreal right now…
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I got mine back after couple of hour.
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I posted a comment just now. Why can’t I see it0
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It’s because of power outages, me too0
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My internet came back an hour ago0
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I am in H9r mine is down since 11:00am0
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Hello Feng L.,
Sorry to hear about the situation encountered.
After my verifications I was able to see that the modem is online within the normal parameters.
Please try and reboot the modem and restart your devices to reconnect.
More information can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the situations persist you can contact us our customer service, you need to access the following link https://fizz.ca/en/support
Have a great day.
-Mihai, Community Moderator.0 -
Hello john2000,
I'm sorry to hear about that.
I verified your account and was able to see that your modem is now online, and the services are up and running.
Please try and do a restart of the modem, you need to unplug the power cable for minimum 30 seconds. After that, please plug the modem back into the electrical outlet and expect about 3 minutes for the devices to fully reconnect.
Here is an FAQ where you can read more about this https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the situation persists, feel free to reach us back by accessing the following link https://fizz.ca/en/support
I wish you a great rest of your day.
-Mihai, Community Moderator0
This discussion has been closed.