My internet is down at H9S, in pointe-claire

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Feng L.
Feng L. Posts: 5 ✭✭
edited April 5 in Internet

Started around 1:30pm, April 4th

Answers

  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,255 ✭✭
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  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,557 ✭✭
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    I think there is a major outage in several neighborhoods in Montreal right now…

  • Ajaykumar
    Ajaykumar Posts: 91 ✭✭
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    I got mine back after couple of hour.

  • john2000
    john2000 Posts: 11 ✭✭
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    I posted a comment just now. Why can’t I see it
  • john2000
    john2000 Posts: 11 ✭✭
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    It’s because of power outages, me too
  • john2000
    john2000 Posts: 11 ✭✭
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    My internet came back an hour ago
  • john2000
    john2000 Posts: 11 ✭✭
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    I am in H9r mine is down since 11:00am
  • Whizz
    Whizz Posts: 20,128 admin
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    Hello Feng L.,
    Sorry to hear about the situation encountered. 
    After my verifications I was able to see that the modem is online within the normal parameters.
    Please try and reboot the modem and restart your devices to reconnect.
    More information can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
    If the situations persist you can contact us our customer service, you need to access the following link https://fizz.ca/en/support 
    Have a great day.
    -Mihai, Community Moderator. 

  • Whizz
    Whizz Posts: 20,128 admin
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    Hello john2000,
    I'm sorry to hear about that.
    I verified your account and was able to see that your modem is now online, and the services are up and running.
    Please try and do a restart of the modem, you need to unplug the power cable for minimum 30 seconds. After that, please plug the modem back into the electrical outlet and expect about 3 minutes for the devices to fully reconnect.
    Here is an FAQ where you can read more about this https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
    If the situation persists, feel free to reach us back by accessing the following link https://fizz.ca/en/support
    I wish you a great rest of your day.
    -Mihai, Community Moderator

This discussion has been closed.