Can I switch from Beta?

Elisaedpro
Elisaedpro Posts: 4 ✭✭
edited March 28 in My Mobile

I joined switch in their beta version, at first I thought the service was not to bad but this last week people can barely hear me on the phone or it just disconnects.


On the last Fizz questionnaire it said...did you know you can switch from beta?


Ok so how do I do this because I am having a nightmare with people not hearing me on a call.

Answers

  • Pascal
    Pascal Posts: 7,439 ✭✭

    Hi @Elisaedpro

    If you are already a customer with Fizz, go to your account / Plan and just modify your plan

  • Elisaedpro
    Elisaedpro Posts: 4 ✭✭
    fizz screen.png

    I only get a choice of these and I want these to stay the same.

  • Mark123_2024
    Mark123_2024 Posts: 4,828 ✭✭
    You can always remove one(voicemail )or add one (Internet data) for one month.
  • Whizz
    Whizz Posts: 23,081 admin

    Hello @Elisaedpro ,


    Sorry to hear about the issue!


    You can`t really switch from a Beta period as the period in question will just end after the testing time is over.


    If you still have issues with the calls service, please first try to reset your phone`s network settings , be sure that you have the roaming enabled and you also test the Sim card in another phone.


    On the last note, if nothing helped, reach our customer service on Live chat : https://fizz.ca/en/support for further investigations.


    Have a good one,

    -Raul, Community Moderator

This discussion has been closed.

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