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SIM card not received.
Salva88
Posts: 2 ✭✭
Good day, on March 15 I ordered a SIM card but have not received it. I checked the description on my profile about packages and said for Sim Card a tracking number is not provided. I used Fizz bot but doesn't give me a clear answer. What can I do in this case, order another Sim Card or wait? By the way, I'm located at British Columbia, I believe Fizz is kinda new here so it could be a reason the late delivery.
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Answers
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Hi @Salva88
You should contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Usually it gets delivered in less than 1 week... I would try to contact customer support to see if they have any info about it
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Hello Salva88,
Thank you for reaching out.
Sorry to hear that the SIM card did not reach its destination. I can see that since you contacted us in private a refund was issued, and if you still want to, you can freely order a new SIM card.
Have a good one!
-Sergiu, Community Moderator0
This discussion has been closed.