SIM card not received.

Salva88
Salva88 Posts: 2 ✭✭
edited March 28 in Welcome and join
Good day, on March 15 I ordered a SIM card but have not received it. I checked the description on my profile about packages and said for Sim Card a tracking number is not provided. I used Fizz bot but doesn't give me a clear answer. What can I do in this case, order another Sim Card or wait? By the way, I'm located at British Columbia, I believe Fizz is kinda new here so it could be a reason the late delivery.

Answers

  • Pascal
    Pascal Posts: 7,442 ✭✭

    Hi @Salva88

    11 days is not a regular delay for receiving the SIM Card! It’s time for you to contact customer service and ask another SIM card with express shipping

    Good luck and have a good day

    https://fizz.ca/en/support


  • elena code xzi4t
    elena code xzi4t Posts: 8,603 ✭✭

    Hi @Salva88

    You should contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭

    Usually it gets delivered in less than 1 week... I would try to contact customer support to see if they have any info about it

  • Whizz
    Whizz Posts: 23,169 admin

    Hello Salva88,
    Thank you for reaching out. 

    Sorry to hear that the SIM card did not reach its destination. I can see that since you contacted us in private a refund was issued, and if you still want to, you can freely order a new SIM card. 

    Have a good one!
    -Sergiu, Community Moderator

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