Website Glitched During SIM Activation

JohnZe
JohnZe Posts: 4 ✭✭
edited March 21 in Welcome and join
Hello, my Fizz SIM and phone arrived today.

I was in the process of activating the SIM. I selected a new phone number and was on the next page to enter a friend referral code. I entered the code and the page glitched out and became unresponsive.

I started the process again, but now, every time I select a phone number it says "There has been an error. Please try again". It just keeps saying this every time I try again.

I suspect the SIM is partially registered to the first number I selected and now I'm locked out of the process.

What do I do?

Thanks.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    Hi @JohnZe

    The SIM will be locked for 2 hours, you need to wait before try again


    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Pascal
    Pascal Posts: 7,468 ✭✭

    Hi @JohnZe

    you are not lucky! It’s better to you to contact customer service to make sure everything will be ok

    Have a good day

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,883 ✭✭

    I think @elena code xzi4t is right... you've got to wait a few hours before trying again!

  • Whizz
    Whizz Posts: 23,455 admin

    Hello JohnZe  ,

    Sorry to hear about the issue!

    I verified your account and saw that you managed to check with our customer service which helped you activate your plan - for which we are happy to see!

    Be sure that you test all of your services in the meantime as shown here : https://fizz.ca/en/faq/how-test-my-fizz-line

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

  • JohnZe
    JohnZe Posts: 4 ✭✭
    Much appreciated!!

    I spoke with support over Facebook and they advised that I try again in Incognito Mode, which worked.

    I had to choose a different number unfortunately. The one I chose before it glitched was a gem.

    Thanks once again!
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