not receiving texts
Best Answer
Answers
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Hi @cheezy
What phone are you using?
Did you try to put the SIM in a different phone?
Do you have a good reception when this happen?
You should contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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1- You should update your phone to the newest version.
2- Contact Fizz Support chat
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You should contact Fizz customer service to better understand what is happening, however the issue could be on the phone side...
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Problem solved 👍 A SMSC number config issue0
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Thanks for the replies..looks like my issue is solved after I updated the phone settings...SMSC was not configured with the new Fizz number..Not sure why new number was not configured I did all the updates as per FIZZ instructions.0
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This is actually Videotron's SMSC (not a Fizz new one). I had issues with sending SMS in the past on a Samsung phone and found that adding Videotron's SMSC was the fix. I opened several tickets to fix the problem with Fizz SMSC but they just added Videotron's number to the FAQ instead of finding and fixing the actual problem 🤷🏼♂️.
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Your phone should be updated. It should solve your problem
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Hi, maybe you should try theses:
- restart your iPhone
- reset your iPhone after doing a save
- try another phone to see if it has the same problem.0
