not receiving texts

cheezy

Anyone else having a problem with rec. texts?
Once I restart my phone i then receive all my back texts..checked my app settings etc eveything is ok?

Pascal

Hi @cheezy

Your phone should be updated. It should solve your problem

elena code xzi4t

Hi @cheezy

What phone are you using?

Did you try to put the SIM in a different phone?

Do you have a good reception when this happen?

You should contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

propea

1- You should update your phone to the newest version.

2- Contact Fizz Support chat

FizzyFizz JQMPM

You should contact Fizz customer service to better understand what is happening, however the issue could be on the phone side...

cheezy

Problem solved 👍 A SMSC number config issue

cheezy

Thanks for the replies..looks like my issue is solved after I updated the phone settings...SMSC was not configured with the new Fizz number..Not sure why new number was not configured I did all the updates as per FIZZ instructions.

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6799910#Comment_6799910

This is actually Videotron's SMSC (not a Fizz new one). I had issues with sending SMS in the past on a Samsung phone and found that adding Videotron's SMSC was the fix. I opened several tickets to fix the problem with Fizz SMSC but they just added Videotron's number to the FAQ instead of finding and fixing the actual problem 🤷🏼‍♂️.

propea

Your phone should be updated. It should solve your problem

Divaton

Hi, maybe you should try theses:
- restart your iPhone
- reset your iPhone after doing a save
- try another phone to see if it has the same problem.