not receiving texts

cheezy
cheezy Posts: 5 ✭✭
edited March 20 in My Mobile
Anyone else having a problem with rec. texts?
Once I restart my phone i then receive all my back texts..checked my app settings etc eveything is ok?

Best Answer

  • Pascal
    Pascal Posts: 5,303 ✭✭
    Answer ✓

    Hi @cheezy

    Your phone should be updated. It should solve your problem

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi @cheezy

    What phone are you using?

    Did you try to put the SIM in a different phone?

    Do you have a good reception when this happen?

    You should contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • propea
    propea Posts: 126 ✭✭

    1- You should update your phone to the newest version.

    2- Contact Fizz Support chat

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    You should contact Fizz customer service to better understand what is happening, however the issue could be on the phone side...

  • cheezy
    cheezy Posts: 5 ✭✭
    Problem solved 👍 A SMSC number config issue
  • cheezy
    cheezy Posts: 5 ✭✭
    Thanks for the replies..looks like my issue is solved after I updated the phone settings...SMSC was not configured with the new Fizz number..Not sure why new number was not configured I did all the updates as per FIZZ instructions.
  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,434 ✭✭

    This is actually Videotron's SMSC (not a Fizz new one). I had issues with sending SMS in the past on a Samsung phone and found that adding Videotron's SMSC was the fix. I opened several tickets to fix the problem with Fizz SMSC but they just added Videotron's number to the FAQ instead of finding and fixing the actual problem 🤷🏼‍♂️.

  • propea
    propea Posts: 126 ✭✭

    Your phone should be updated. It should solve your problem

  • Divaton
    Divaton Posts: 2
    Hi, maybe you should try theses:
    - restart your iPhone
    - reset your iPhone after doing a save
    - try another phone to see if it has the same problem.
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