Internet outage in mtl-nord?
Best Answer
Answers
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Hi @Gervi
you should contact the support, probably they already know but it is always better to contact them in the meantime reset the modem
You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Have you contacted costumer support to see if it’s only you having the issue?
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I'm sorry to hear that... Maybe it's better to contact customer service
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Hey @Gervi, is the connection stable now?
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Hiyas, yes the connection is stable, resetting the modem did nothing. It became stable around 5pm.... I guess they were doing something in my area
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Good to hear that! Thank you for keeping us posted!
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Next time you can directly contact support.
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Hello Gervi,
Thank you for reaching out.
If you find yourself in a situation where restarting or resetting the modem does not fix an issue, and you think there could be something with the street equipment, feel free to contact our customer service team. They will gladly look into it.
Have a good one!
-Sergiu, Community Moderator.0
