Internet outage in mtl-nord?

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Gervi
Gervi Posts: 9 ✭✭
edited March 20 in Internet

Internet has been cutting in and out all morning. Before I start reseting modems and checking connections, are there currently any issues in the mtl-nord area?

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  • Pascal
    Pascal Posts: 6,183 ✭✭
    Answer ✓
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    Hi @Gervi

    The only solution is to reset your modem! You did well to do it.

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  • elena code xzi4t
    elena code xzi4t Posts: 5,084 ✭✭
    edited March 17
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    Hi @Gervi

    you should contact the support, probably they already know but it is always better to contact them in the meantime reset the modem

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • PALevesque
    PALevesque Posts: 1,797 ✭✭
    edited March 17
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    Have you contacted costumer support to see if it’s only you having the issue?

  • Gramart
    Gramart Posts: 232 ✭✭
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    I'm sorry to hear that... Maybe it's better to contact customer service

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,494 ✭✭
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    Hey @Gervi, is the connection stable now?

  • Gervi
    Gervi Posts: 9 ✭✭
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    Hiyas, yes the connection is stable, resetting the modem did nothing. It became stable around 5pm.... I guess they were doing something in my area

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,494 ✭✭
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    Good to hear that! Thank you for keeping us posted!

  • propea
    propea Posts: 126 ✭✭
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    Next time you can directly contact support.

  • Whizz
    Whizz Posts: 19,532 admin
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    Hello Gervi, 
    Thank you for reaching out. 

    If you find yourself in a situation where restarting or resetting the modem does not fix an issue, and you think there could be something with the street equipment, feel free to contact our customer service team. They will gladly look into it. 

    Have a good one!
    -Sergiu, Community Moderator. 

This discussion has been closed.