Fizz close my tread, before having a proper answer to my Q. Again: Can I use my DATA Fizz in Cuba?

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Daniela P. #33065
Daniela P. #33065 Posts: 109 ✭✭
edited March 20 in My Mobile

Question was if I can use data (my data) in Cuba. Answer was "yes if you buy an "add on"". Is it correct?

By definition, add-on is just an add to my existent data, so if I have no data, I can buy an add-on to supplement till next cycle, and it will enter immediately, instead of waiting till end of cycle. I read all and not find any difference btw add-on data and normal cycle data. Still only answer was to BUY add-on.

But I will have enough cycle data (probably 30 or 40Gb). Nobody answer what if "I have data available from my package".. all answers said more or less that I will need an add-on.

So , in other words CAN'T I USE MY DATA in Cuba? I need an ADD ON, different of my 20Gb data monthly?

I usually use a lot of VOIP applications: Whatapp, Facebook messenger to communicate with similar applications on destinations, also I use TextNow and 3CX for text and calls to normal numbers (landline or mobile line) destinations. My landline is routed with a 3CX server to my 3CX mobile app. I pay voice at Fizz, just by comodity, to be called to my own old mobile number, or receive SMS (can't receive on 3CX because it's a landline forwarded to 3cx mobile app).

Q1. So, I know how to use all of these apps. Question is if I can use my 20Gb data in Cuba for any of VOIP app described here, or I need anyway to buy an add-on?

Q2. Anybody knows if mobile network in Cuba is working acceptable (stable), being in a resort 4 or 5 stars or is better to use the WIFI (heard that Wifi there anywhere is not very stable, even on 5 stars resorts), eventually using a VPN?

Thank you

PS Fizz, please don't close this thread if there is no correct answer.

Answers

  • Pascal
    Pascal Posts: 6,183 ✭✭
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    You can’t use your own data from your plan to Cuba!

    You have to buy a add-on

  • DanielaP
    DanielaP Posts: 6 ✭✭
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    Thank you. Now I see. I have to buy TRAVEL ADD-ON, not simple Add-on.

  • DanielaP
    DanielaP Posts: 6 ✭✭
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    Q1. There is no difference of using btw. add-on data and plan data (except how fast you can benefit of it). But neither can be used outside of area. You need "travel add-on data" whitch is of a different price, and can be used only on certain location - there for it was bought it.

    I wait for an answer to Q2 (if anyone...)

  • elena code xzi4t
    elena code xzi4t Posts: 5,084 ✭✭
    edited March 17
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    Q2) If you plan to stay in a resort, you are good with the WiFi, and when you are in public wifi is always good to use a VPN

  • Daniela P. #33065
    Daniela P. #33065 Posts: 109 ✭✭
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    What I understood from different reviews is that in Cuba, many of the wifi is slow and not stable, (meaning often disconnect), oposit for RD or Mexic, where is a lot better. But, others said that you eventually can buy better WIFI from reception, I don't know the price. That is why I asked if mobile network works well, to buy from Fizz in case of no good wifi. I don't want to pay 20$ for 1GB Fizz "travel add-on", just to find out that cuban network is not reliable outside of towns (many resorts are far away from towns).

    Thank you for VPN point.

  • elena code xzi4t
    elena code xzi4t Posts: 5,084 ✭✭
    edited March 17
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    If your account is from Quebec you are allowed to put money in your fizz’s wallet and use the mobile if needed

    if you don’t use the money in your wallet you can ask for a refund


  • propea
    propea Posts: 126 ✭✭
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    Yes you can buy a add-on and your data will work great un Cuba.

This discussion has been closed.