my rewards
Hi there
i 'm at level 5 right now.
if i go to My upgrades tab, I can see i m currently using 3 perks (data plan)
if i click on "Manage my upgrades" i can see my 3 perks in use and 4 others perks available.
but i cannot use one of them : i need to go level 6 ? how many perks can i use at level 5 ?
if i remove one of my current perk, can i add one of the 4 other perks ?
in fact i need to get rid off the 250 Mo perk and replace it with $1 off for my recurrent bill.
thx for your feedback !
Best Answer
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You have 2 options:
1. remove an upgrade and apply a new one once the slot becomes empty. In this case you need to wait 2 billing cycles for the new upgrade to be applied (1 cycle to be removed and 1 cycle to be applied).
2. replace the current one with a new one. In this case it will be applied starting at the beginning of the next billing cycle.
When you replace/remove an upgrade from your slot, it will go back to list of available ones and can be applied in the future.
https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program#1
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Answers
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Hi @kingTheod
You can put only one by cycle
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You can replace right now but it will be available on the next cycle
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ok, can i add it back : removing an upgrade is not permanent ?
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Hi @kingTheod
at this moment you can have at most 3 slot where to apply an upgrade
you can replace or remove an upgrade once a month. When you remove a bonus this go back on your list and can be used later on
however don’t remove it since your remove you are loosing two months, since any modification will be effective on the next billing cycle.
you should replace a bonus if you want, the bonus will be replaced on the next billing cycle
here the guide
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Yes, your perks will always stay available if you need again
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so i can remove it (pending removal) let s say 5 or 8 days before the next billing cycle and add the new upgrade at the same time ? the next billing cycle I will start benefiting the new upgrade ?
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yes the modification will be available on the next billing cycle
if you have pending removal click on it, this should revert the action
after click on the new bonus and click on the slot where you want to apply it
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Thx @Andrei_ref_R7VK1 and @elena code xzi4t
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If you unlocked 3 slots, you can use only 3 upgrades at a time. You can either replace one by clicking on a new one, or you can remove an existing one by clicking on the one you want to remove. Every change will be active from the following billing cycle
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You are welcome.
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Glad everything is fixed now
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