Inaccurate Data usage
Hello, at the beginning of each day, I have a huge mobile data usage… but I just woke up.
Look at this. 12.88GB of todays usage… but my phone is connected on WiFi and it’s 7:44am.
I contacted support, they created a ticket but I got no response in 1 week.
Did any of you experience something like this?
And it is not cumulative data also.
Thank you!
Answers
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Hi @propea
This happens in the past too to other user, it is a display issue
For sure, they are working and testing the solution to fix this issue, at the moment I will check only the usage from my phone, since this kind of error doesn't impact your data
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Never happened to me, I suggest that you wait for support’s answer and see…
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Weird problem, you might want to check in your cellohone settings the apps you used that day.0
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Hi @propea
This is a programming error on the website. So don’t worry. I think fizz will fix the bug soon.
Have a nice day :)
It’s been a pleasure to assist you today :)
If u have more questions, i’ll be here :)
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Same for me propea ...
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@A17 same for everybody i think, since it's a programming error.
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Hello @propea,
Thank you for describing your situation to us.
I have verified your ticket and I can see that the technical team already resolved the situation.
If you still encounter this issue, please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day!
-Mihai, Community Moderator
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